IT Professional Services
Vaxcom has provided superior secure Information Technology solutions to the U.S. Government, the Intelligence Community and the private sector for more than a quarter of a century. We have recognized expertise in the following areas:
Satellite Communications Engineering: Vaxcom performs analysis of technical requirements and provides recommendations for sound engineering solutions. Our engineers have extensive knowledge of secure satellite communications systems — Voice (PBX, VoIP, Conference), Data, and Video — and experience in building and configuring information management networks. Vaxcom evaluates the merits of each, and is providing guidance to customers on how best to achieve the desired benefits, while retaining the reliability and availability to which users are accustomed.
Enterprise Management: Vaxcom engineers design, deploy and maintain state-of-the-art network architectures and backbone infrastructures for entire or partial user communities. Vaxcom develops new network systems and integrates existing ones, reconfigures and installs hardware and software, and supports network protocols, servers and compatible peripherals from architecture development and capacity planning through analysis, design, and implementation, traffic engineering and Tier II+ technical support.
Continuity of Operations Planning (COOP): Vaxcom has designed, implemented, and operated data and voice networks for private and government enterprises. Some networks are integrated with public networks while others are designed for privacy with encryption on dedicated bandwidth.
Help Desk Operations: From Service Desk personnel to Help Desk Manager, Vaxcom provides experienced customer service personnel qualified to represent a single user point of contact. In all cases, the problem is logged; many issues can be resolved on the initial call; in others, a trouble ticket is generated and a technician is dispatched to resolve the problem.